Frequently asked questions
Everything you need to know before (and after) you order.
SIZING & CUSTOMISATION
Do you offer custom measurements?
Yes. We offer customisation based on individual measurements and requirements. Customisation possibilities and additional charges, if applicable, depend on the design and the changes requested. Please connect with our team before placing your order for specific customisation requirements.
Can I customise the length, neckline or fit of an outfit?
Depending on the design, certain alterations and customisations may be possible. Please contact our team before ordering so we can confirm feasibility and any additional charges.
How do I choose the right size?
Please refer to the size chart available on the product page. If you’re unsure between sizes or need help with fit, contact our team before ordering and we’ll help you choose.
SHIPPING & DELIVERY
How long will my order take to dispatch?
Orders are generally processed and dispatched within 3–10 business days after order confirmation. Timelines may vary depending on product availability, customisation, craftsmanship requirements and order volumes during peak periods.
Is shipping free within India?
Yes. Prepaid orders receive free shipping across India.
I need my outfit urgently. Can you expedite my order?
If you need an outfit for a specific date or occasion, please WhatsApp our team before placing your order. While express delivery cannot always be guaranteed, we’ll do our best to accommodate your timeline wherever possible.
Do you ship internationally?
Yes, international shipping is available. Please contact our team on WhatsApp for shipping charges, product availability and estimated delivery timelines for your destination.
How can I track my order?
Once your order is dispatched, tracking details will be shared via email, SMS or WhatsApp. Please allow up to 24–48 hours for tracking information
