At Khumaar, we are committed to delivering products that meet our quality standards and your expectations. As each garment is carefully inspected before dispatch, we do not offer refunds under any circumstances.

Exchange Eligibility

Exchange requests must be raised within 7 days of receiving your order.

Products must be:

• Unused and unworn
• In original condition
• With all tags attached
• In original packaging
• Accompanied by proof of purchase

Exchange Options

Eligible products may be exchanged for:

• A different size of the same product, subject to availability, or
• Another product available on the website

Store Credit

If an exchange cannot be processed immediately, a store credit equivalent to the product value may be issued.

Store credit remains valid for 12 months from the date of issue and can be redeemed on future purchases.

Store credit cannot be redeemed against shipping charges, COD charges, or during special sale events unless otherwise specified by Khumaar.

One-Time Exchange Policy

Only one exchange is permitted per order item.

Once an exchanged product has been delivered, it will not be eligible for any further exchange under any circumstances.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Customized or altered garments
• Accessories
• Sale or discounted products
• Gift cards, if applicable

Quality Check Process

All exchanged products undergo a quality inspection upon receipt. If the returned item does not meet the eligibility criteria mentioned above, the exchange request may be declined and the product may be shipped back to the customer.

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective, incorrect, or incomplete product, please contact our support team within 48 hours of delivery and share clear photographs along with an unboxing video for review.

Refund Policy

Khumaar does not offer monetary refunds under any circumstances. Approved exchange requests may be fulfilled through product exchange or store credit only.

Exchange Process

To initiate an exchange request, kindly follow the steps outlined below.

[Note for Website Team: Exchange request flow, approval process, pickup procedure, and store credit issuance workflow to be finalized and updated once the exchange management process is confirmed.]

Customer Support

For all exchange-related enquiries, please contact:

WhatsApp: +91-783-880-8202
Email: support@khumaar.in